Questions small teams ask
What should a small facilities team look for in a CMMS?
Start with asset records, assigned work orders and a clear record of completed repairs. Knurl brings those tasks into a mobile workflow with QR asset labels and photo evidence; assess it against your own building’s workflow during a trial.
Does Knurl charge per user?
Knurl does not add a per-user fee. Starter has a 10-user limit and Team lists unlimited users; otherwise, plans are limited by assets and facilities.
Is Knurl a free CMMS?
Knurl has a 14-day Team trial without a credit card, rather than a permanent free plan. Starter is USD 290 per year (billed annually in USD) for 50 assets, 10 users and 1 facility; Team is USD 790 per year for 200 assets, unlimited users and 1 facility. Prices on this page were checked on 28 October 2026 and may change.
How do QR stickers help track maintenance work orders?
Give each asset a QR label so technicians can identify the equipment before recording work against it. In Knurl, technicians scan with the app to open the asset; a regular phone camera opens a public asset page where anyone can report a problem without an account.
Can technicians work without a network connection?
Knurl’s mobile app is built for offline work: updates and photos queue on the phone and sync when the connection returns. Prepare the app and facility data while connected before testing offline use at your site; this does not promise that online notifications arrive offline. Offline use depends on a valid licence.
Does a completed work order need photo evidence?
A technician cannot send a work order for review without at least one photo and notes; a manager then approves it. Its work-order history records state changes with the actor and time, giving managers a record to review alongside the photo.
Can a small hotel use Knurl with its existing property system?
Knurl handles maintenance work orders and repair evidence for building teams. It does not list ready-made connectors for named hotel property-management systems; its published hotel FAQ places the REST API and HMAC webhooks on Operations and higher plans.
How should a small team evaluate CMMS alternatives?
Compare the complete cost at your actual team size, asset count and number of facilities, then test a real repair from reporting through review. Check offline behavior, photo requirements, export and integrations separately; a published feature list is not proof that a product fits your site.